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Frequently asked questions

About Amazon Payee Central

Why use Amazon Payee Central?

Can my colleagues also access Amazon Payee Central?

What do you do with my information?

Is Amazon Payee Central available in multiple languages?

Username and password

The Amazon Payee Central registered user has left my company. How do I access Amazon Payee Central now?

When I try to sign in, I receive an error.

Which email address and password should I use to sign in?

How do I change my password?

Which browsers are supported?

What’s an activation code, and how do I find it?

One-time password

Why do I need a one-time password?

How do I get a one-time password?

Is my information secure?

Why is there a delay in receiving the emails with the one-time password or verification code?


I don't have an Amazon Payee Central account. How can my company sign up to use Amazon Payee Central?

How do I find the invitation email?

Safety and sustainability

I have been asked to participate in Amazon’s third-party assessment screenings for sustainability and safety. What is the purpose of the screening?

How will I know if I need to take an EcoVadis or Avetta screening?

Are EcoVadis and Avetta screenings mandatory?

What is the cost assumed by an EcoVadis and Avetta screening?

What information do I need to provide during an EcoVadis or Avetta screening?

Which documents should I prepare for an EcoVadis or Avetta screening?

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